I have had some serious complications with one business in particular, AT&T. In recent months trying to set up a basic internet and cable package, setting up that ridiculously long service date, really two months for a hook-up. I waited patiently until my service installer was supposed to come and without a doubt did he arrive, "NO". I called customer service and was tossed around from supervisor to supervisor trying to locate the mistake and finally claiming that I never set up a date for installation , which was bogus, because I did the transaction in store. They promised me a discounted rate and free internet for a month, as I really attempted to keep my cool, I was later transferred to another office which I believe was in Bangladesh. Four and a half hours later all offers were off the table, it was my fault, and they were not claiming responsibility for their actions. and a new service activation was set in motion for five weeks. I hung up the phone and yelled so many unnatural words, I'm pretty sure are illegal in thirty-five, forty states. I took to their Facebook page and BBB and posted their lack of competence and ill mannered customer service, and within fifteen minutes I received a phone call with free service for four months and a $175.00 gift card. The very next morning my service was installed. I did all the right things call customer service and was treated like garbage. I guess when people can see and read a nasty message, it's not to good for business. I suggest they stop out sourcing their jobs and hire a more professional staff to handle customer service calls. I know I'm not the only one who has dealt with AT&T and their fantastic service am I ?